Transfer Agency Dealing Specialist

Transfer Agency Dealing Specialist

Overview of role

You will be handling the client daily orders within the Dealing department. You will be the Operational Contact responsible for all markets.

  • Dispatch of the daily incoming faxes among the Transfer Agency
  • Processing of client faxed daily orders for all markets (subscription, redemption and switches) via dedicated application
  • Monitoring and handling of the electronic dealing (Swift, STP, NSCC)
  • Answering client queries received by phone, fax, letter or email (internal coordination with other departments when necessary)
  • Supporting sales offices and Client Support Manager Team for operational cases
  • Handling internal queries
  • Maintaining dealing documentation and customer correspondence files up to date
  • To work on “early shift” in order to assist Asian markets & start daily dealing tasks
  • Also work on ”late shift” in order to assist in the end of day process and dispatch of daily prices by email

Essential Skills

  • Thinks, talks and acts with clients in mind
  • High level of accuracy
  • Attention to detail
  • Ability to focus on routine processing work
  • Able to work under pressure and with deadlines (cut-offs)
  • Can work independently
  • Good team player
  • Computer literate is mandatory
  • Fluent English

Desirable Skills

  • Knowledge of Transfer agency system functionality
  • Microsoft Office (Outlook, Excel, Word)
  • SWIFT knowledge would be an advantage
  • Any additional European language would be an advantage

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