TA Dealing Manager – Luxembourg Funds

TA Dealing Manager – Luxembourg Funds

My client is looking for a dynamic person with great management skills to guide the dealing department within the TA function, to achieve a high level of customer service and satisfaction while maintaining a professional and human culture.

Responsibilities:

  • Oversee the day to day activity of the Transfer Agency Dealing Department
  • Review and discuss with management any issues requiring escalation
  • Provide guidelines to the policies and procedures to enhance effectiveness
  • Actively monitor the KYC/AML  procedures at a shareholder level requirements from clients to ensure full adherence to the established policies and procedures
  • Liaise with internal and external auditors
  • Establish service standards and procedures for Transfer Agency clients
  • Oversee instituting and reporting on measures to determine the team’s performance in meeting standards.
  • Remain knowledgeable of changing industry initiatives and educate clients continually through presentations.
  • Establish solid contacts with all areas and all levels at clients’ organizations as well as internal departments
  • Cross train employees on all aspects of transfer agency functions to develop breadth and depth of knowledge
  • Review Transfer Agency performance reviews of team members as well as compensation and reward issues
  • Responsible for managing performance
  • Establish and develop a successful Transfer Agency Dealing team environment
  • Review and organize functional tasks for maximum efficiency. This role will be expected to minimize the need for overtime and to implement additional efficiencies as automation projects are completed
  • Manage controls efficiently to alleviate any areas of potential risk.

Your Profile:

  • Strong working knowledge of Microsoft Office (Word, Excel, Access)
  • Excellent communication skills and a truly client servicing mind set
  • Good interpersonal skills and sense of teamwork
  • 2-5 years successful people management experience in a similar role
  • Committed to self-improvement
  • Expertise in the AML/KYC regulatory framework, Transfer Agency business and Registration
  • Excellent knowledge of collective investment schemes and hedge funds
  • Excellent analytical skills
  • Ability to work autonomously and remain calm under high pressure
  • Ability to deliver within agreed deadlines

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