Customer Success Manager – Italian Market

Customer Success Manager – Italian Market

We are looking for a Customer Success Manager – Italian Market to further strengthen the Customer Success team.

The Customer Success Manager is responsible for onboarding new clients successfully, maintaining relationships with existing clients and selling additional services and products.  This includes implementing the technical requirements, orchestrating a flawless project launch, communicating the Talkwalker value proposition, identifying new opportunities with the client’s organization, and ensuring the client`s success and satisfaction in assigned accounts. Additionally, the Customer Success Manager will continuously expand the client’s use of our services and its sophistication and hence contribute to the success of our client.

Responsibilities:

  • Develop business objectives and action plans in cooperation with your clients, then execute them
  • Liaise with your clients on the initial onboarding and use of the tools to successfully leverage social data in their overall business
  • Up-sell and expand the portfolio of accounts by proactively monitoring your client`evolving business models,  reviewing the client’s needs and offering adapted solutions
  • Nurture the relationship with your clients in order to surpass their expectations and establish long term relationships
  • Network and attend relevant conferences and tradeshows
  • Participate in our overall service and sales strategy

Your profile:

  • You have relevant experience in the media monitoring industry, in a communication/PR agency, or a marketing/communications technology company
  • You have gained experience in business development, sales or customer success role
  • You have excellent written and verbal communication skills, presenting to large and small audiences
  • You have a university degree or an equivalent qualification
  • You are a Native Italian speaker and fluent in English, any other languages would be assets
  • You have a ”can do” mentality
  • Willingness to travel

Please apply with a current copy of your CV

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